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Trademasters offers Client Care Agreements that contribute greatly to trouble-free and efficient operation of commercial HVAC systems. Regular maintenance and service on mechanical equipment prolongs its life and keeps the equipment operating at peak efficiency. Our NATE-certified, professional technicians perform regular maintenance and identify potential problem areas before they lead to inconvenient and costly breakdowns. Regularly scheduled maintenance increases system reliability, but should you need emergency service, our Client Care customers are given TOP PRIORITY on repair services.
Benefits of Preventative Maintenance Programs
- Safety:
Periodic maintenance insures units to be operating safely. Equipment manufacturers recommend routine maintenance to check for potential dangers such as carbon monoxide, gas leaks, and electrical problems that can put your members at risk.
- Water Leak Protection:
Condensation leak protection is a prime feature of the inspection process. The condensate drain lines will be cleared at the time of the inspections, and condensate drain tablets will be added to the drain pans to help prevent organic growth, clogs, and odors.
- Optional Safety Devices for Condensate Leak Protection:
Trademasters has a number of safety devices and maintenance procedure that can help with the prevention of water damage. These services, along with routine maintenance, may decrease the likelihood of water damage from the operation of the air conditioning equipment.
- Peace of Mind:
Automatic, scheduled inspection in addition to lubrication and adjusting of your heating and cooling system keeps it running at peak, trouble-free efficiency. Potential troubles are spotted before they cause problems.
- Dependable Staff of Experts:
NATE-Certified technician will perform service on your equipment when necessary. Our technicians are trained and certified by the leading manufacturers in our industry.
- Priority Service:
Scheduled maintenance increases system reliability, but should you need emergency service, our ENERGY SAVER AGREEMENT customers are given PRIORITY service when they do have a problem. We service our agreement customers first.
- 24-Hour Emergency Service:
We have technicians on-call after hours and on weekends for emergency service for our maintenance agreement customers.
- Peak Performance:
Regular maintenance and service on mechanical equipment prolongs its life. It also keeps the equipment operating at peak efficiency.
- Automatic Renewal:
The maintenance agreement will be automatically renewed from year to year unless cancelled by either party.
- Service You Can Trust:
Our highly trained staff of experts knows their business. Feel at ease knowing that TRADEMASTERS has made major investments in training, tools, test and communications equipment, trucks and other equipment to assure our agreement customers will receive prompt and efficient service.
- Trademasters Service Corporation is a licensed, bonded, insured and DRUG-FREE Company.
Client Care Agreement Features
- Maintenance Task List and Scheduled Inspections
Trademasters will develop a Maintenance Task List (MTL) based upon your equipment manufacturer’s recommended maintenance schedule and our technicians extensive experience. Trademasters will schedule inspections and filter changes in accordance with your custom MTL. Our technicians use the MTL as their checklist and guide during each scheduled inspection to guarantee complete and thorough care of your HVAC system. The Trademasters Client Care Agreement includes all maintenance materials, gaskets, oils, lubricants and other materials required to perform the inspection tasking procedures. Once each year we will replace any belts as necessary. Review a sample Client Care Agreement with Maintenance Task Lists here.
- Emergency and Trouble Call Coverage
The main objective of the Client Care Agreement is to maintain your equipment at the optimum peak efficiency. During the course of executing the maintenance tasking procedures, our technicians are trained to identify impending problems and repair them before they cause unplanned downtime. Even with the comprehensive care provided by the Client Care Agreement, occasional failures can occur. Our Client Care Agreement clients receive priority dispatch when emergency situations arise. When repairs are necessary, Trademasters technicians will quote a firm price prior to any work being undertaken. The rate comes from our fixed rate price book and will be discounted per this agreement.
- Refrigerant Containment Service
Trademasters will leak test and report needed repairs on any equipment found low on refrigerant. We will use recovery and reclamation of your refrigerant as per all Federal, State and Local regulatory guidelines.
- Service Documentation
Trademasters will document all scheduled and unscheduled service work showing the time, date, name of technician, equipment identification and a brief description of work. A copy of this documentation will be left with your designated person at the completion of each call.
Our Commitment to Personalized Service
Client Care programs are individually designed to meet each clients' needs. At Trademasters, we consider the health, safety, and welfare of your building and occupants our responsibility and part of our core competency. Our professional staff evaluates the needs of your facility and creates a custom maintenance program to manage those needs. We believe that each location requires special attention to the operating conditions and the requirements of the occupants. Your personalized service starts with a live voice during regular business hours and continues through to a follow up call from your Customer Service Representative following each "in depth maintenance inspection".
Our Commitment to Safety
At Trademasters, safety is not a "buzz" word; it's a way of life and part of our core competency. We view our employees as members of our family and it is our responsibility to provide a safe workplace. Every employee is issued the safety apparel necessary to protect them. Strict attention is paid to the working conditions. A safety committee, composed of representatives of each department within Trademasters, constantly evaluates workplace safety issues. Our clients can be assured this safety attitude will be demonstrated in our performance.
Our Commitment to Client Satisfaction
Trademasters' reputation has been built on a passion for excellence. The company has expanded on this passion by tracking customer satisfaction through personal client contact, client satisfaction surveys, and direct interaction with your staff during inspections. We recognize that our staff creates the attitude with which you view our company. We understand that you are the "boss" and it's our job to consistently satisfy you.
Client Care Implementation Team
When you choose Trademasters Client Care service, we assemble an implementation team to manage your equipment requirements and facility needs. This team will provide consistency in the delivery of your maintenance program by ensuring that each member of the technical team is familiar with your facility and equipment needs. Your team will include a Customer Service Representative (CSR), Operations Manager (OM) and Lead Technician.
Your Customer Service Representative will work closely with you, providing a liaison between you and the technicians who will execute maintenance procedures at your facility. Your CSR will maintain regular contact to discuss your needs and concerns.
Trademasters' Operations Manager will perform site-visits at your facility and provide continuity of service. Your OM will meet regularly with your Customer Service Representative and Lead Technician to discuss the status of each facility and identify areas that may need managerial attention.
A Lead Technician will be assigned to your facility who will be the primary person responsible for maintenance and repairs to your equipment. Your Lead Technician will provide you with his contact information on the first visit. Trademasters compiles a "book" for each facility that details your particular needs and maintenance history. In the event that your Lead Technician is unavailable at any time, a secondary technician will understand your system requirements, and perform the maintenance according to contract details.
Emergency Service
Trademasters provides a comprehensive service program in order to minimize emergency services, however, in the event that you have a problem after regular business hours, our procedures are available to support your emergency needs 24 hours a day, 365 days a year.
Simply dial the same telephone number that you call during regular business hours, (703) 644-6400. The call will be answered by a live voice that will take your pertinent information and page our on-call technician. The on-call technician will contact you within an hour of your first phone call.
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for more information on a service program for your commercial facility.
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